Privacy policy

At Bourne Dyslexia, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with data protection laws, including the UK General Data Protection Regulation (GDPR).

Who We Are

Bourne Dyslexia is a specialist service providing support and guidance for individuals with dyslexia. We offer assessments, interventions, and resources to help those affected by dyslexia thrive in various aspects of life.

The founder of Bourne Dyslexia is Clare Green, who is passionate about making a positive impact on the lives of those with learning differences. As part of our commitment to your privacy, we have registered with the Information Commissioner’s Office (ICO), and our ICO registration number is ZB740646.

1. Information We Collect

We may collect and process the following personal information:

  • Contact details (such as name, email, phone number)

  • Client data related to our services (e.g., assessments, consultations)

  • Payment and billing information (when applicable)

  • Any other data you provide during your interactions with us

2. How We Use Your Information

We use your personal data for the following purposes:

  • To provide our dyslexia services and related support

  • To communicate with you regarding appointments, feedback, and updates

  • For administrative purposes, such as billing and service management

  • To comply with legal, regulatory, and insurance requirements

3. Sharing Your Information

We may share your personal data with trusted third parties, including:

  • Howdens Insurance – for purposes related to our insurance coverage and claims.

  • Avencia – our accounting firm for financial and accounting services.

We do not sell or share your personal information with other third parties unless required by law or in the course of providing our services.

4. How We Protect Your Data

We implement robust security measures to protect your personal data from unauthorized access, alteration, or disclosure. These measures include:

  • Encryption of sensitive information

  • Regular audits of our data handling practices

  • Access controls to restrict who can view or handle your data

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

The assessor adheres to Data Protection Guidance and is committed to protecting the privacy of individuals. Accordingly, all personal data collected will be subject to the Privacy Policy, which is submitted separately.

Following the assessment and the compilation of the final assessment report, all client questionnaires, raw data test sheets, and other personal data will be permanently deleted or destroyed.

The final assessment report will be held by the assessor for 7 years after the client’s 18th birthday or for 7 years for an adult. During this time, you may request an electronic copy of the report. However, we strongly recommend that you keep a secure copy of your report for your records. After this period, the assessor will no longer be able to supply you with a copy of your report.

6. Your Rights

As a data subject, you have the following rights:

  • The right to access your personal data

  • The right to rectify any inaccurate or incomplete data

  • The right to request the deletion of your data in certain circumstances

  • The right to restrict or object to the processing of your data

  • The right to withdraw consent (where applicable)

To exercise these rights, please contact us using the details provided below.

7. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes.

8. Contact Information

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact us:

Bourne Dyslexia
Founder: Clare Green
ICO Registration Number: ZB740646
Email: hello@bournedyslexia.co.uk